Privacy Policy

1. Introduction

iSalon UK ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.isalon.uk or use our services.

iSalon UK is a trading name of Scissors Limited, a company registered in England and Wales with company registration number 11875206. Our registered address is 89B London St, Southport, PR9 0TX.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and any other information you provide when booking an appointment or contacting us.
• Appointment Information: Your preferred stylist, date, time, and service preferences.
• Communication Preferences: How you prefer to be contacted (email, SMS, or WhatsApp).
• Usage Data: Information about how you use our website, including pages visited and features used.
• Cookies: Small data files stored on your device to improve your browsing experience.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your appointment bookings
• Send appointment confirmations and reminders
• Respond to your enquiries and provide customer support
• Improve our website and services
• Send promotional communications (only with your consent)
• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract: To fulfil our appointment booking services
• Legitimate Interests: To improve our services and communicate with you
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Our staff members who need the information to provide services
• Service providers who assist with our operations (e.g., email services)
• Legal authorities when required by law

6. Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings or by using our cookie consent banner.

We use essential cookies for website functionality and analytics cookies to understand how visitors use our site.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Appointment records are typically retained for 7 years for business and legal purposes.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at bookings@isalon.uk.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled: ico.org.uk